Items purchased on Artisteki.com are eligible for return which must meet the following conditions:
- The return must be requested within 7 days of receipt.
- The items must be in its original, unworn, unaltered, unwashed condition.
- The items must be returned with all original tags and packaging.
- Original shipping charges and Tax are non-refundable.
- Customers are responsible for the charges and tax of the return shipping, exchange shipping fee and arrange return courier.
- Artisteki will not accept any returned products without prior written communication via email and authorized confirmation.
- Artisteki reserves the right to make the final decision on all cases.
- *Please note that Sales items is non-refundable. However, we are happy to exchange for you if the size is not suitable.
WAY TO INITIATE A RETURN
- Please send a request for a return authorization to our customer service email,kianery@outlook.com, within 7 days of receiving your order.
- You will receive a return authorization email and instructions once your return request is provisionally approved.
- Please noted that customer are responsible for the return shipping fees.
- Once we have received your package, your refund will be processed within 20 business days.
For additional questions, please refer to CONTACT US